Privacy policy
SMS and Mobile Marketing Policy
By continuing, you acknowledge and accept this Privacy Policy and agree to receive recurring SMS or text messages from PuppyPad. These messages may include order confirmations, promotional offers, abandoned-cart reminders, and early access to new products.
Providing consent to receive marketing messages is not required to make a purchase. You may unsubscribe at any time by replying STOP. For assistance, reply HELP. Standard message and data charges may apply depending on your mobile carrier and service plan.
Privacy Policy Overview
This Privacy Policy explains how Infused Limited, doing business as PuppyPad, collects, uses, stores, and shares your personal information when you visit our website or make a purchase through it.
Personal Information We Collect
When you access the Site, certain information about your device is collected automatically. This may include:
- Your web browser
- Your IP address
- Your time zone
- Cookies installed on your device
As you browse the Site, we may also collect information concerning:
- The pages and products you view
- The websites or search terms that directed you to the Site
- The way you navigate and interact with the Site
We refer to this information collectively as Device Information.
When you place or attempt to place an order, we may collect information including:
- Your name
- Billing and shipping addresses
- Payment details
- Email address
- Telephone number
We refer to this information as Order Information.
For the purposes of this Privacy Policy, “Personal Information” includes both Device Information and Order Information.
How We Use Your Personal Information
We use Order Information to:
- Process payments and fulfill purchases
- Arrange shipping and provide order confirmations
- Communicate with customers
- Review transactions for possible fraud or security risks
- Provide marketing or advertising communications consistent with your stated preferences
We use Device Information to:
- Identify potential fraud or security concerns, particularly through IP-address analysis
- Evaluate and improve the performance of our Site
- Assess the effectiveness of our advertising and marketing activities
We may also process your IP address to display prices in the appropriate currency. This information may be temporarily stored through a browser cookie.
Social Media API Data: Facebook and Instagram
This section applies to our internal customer communication and comment-moderation tools that connect with Meta platforms, including Facebook and Instagram.
Information Collected Through Meta APIs
When you interact with our Facebook Page or Instagram Business Account, such as by commenting on a post or advertisement or sending us a direct message, we may collect:
- Public profile details, including your name, username, and profile photograph
- Comments posted on our content
- Direct messages sent to our accounts
- Information identifying the advertisements or posts with which you interacted
How We Use Social Media Information
Information collected through Meta platforms may be used to:
- Respond to comments and direct messages
- Review and moderate comments on our posts and advertisements
- Provide customer service
- Improve our marketing activities and customer communications
Storage and Retention
Social media information is stored securely and retained only for as long as reasonably necessary to provide customer support and maintain records of our communications.
You may request deletion of this information at any time.
Sharing With Third Parties
We do not sell your social media information or share it with unrelated third parties.
Information may be shared when necessary to operate our communication tools, including through Meta’s own platforms, or when required to comply with applicable legal obligations.
Your Social Media Data Rights
You may request access to, correction of, or deletion of information collected through your interactions with our social media accounts.
Requests may be submitted by emailing help@puppypad.us.
Social Media Data Deletion
To request the deletion of your information, contact us at help@puppypad.us or send us a direct message through Facebook or Instagram.
We will process eligible deletion requests within 30 days.
Text Marketing and Notifications
When you subscribe to text marketing, you agree to receive recurring automated SMS messages. These messages may include:
- Order and delivery updates
- Abandoned-cart reminders
- Promotional offers
- Product announcements
Consent to receive text messages is not a condition of purchase.
You may unsubscribe by replying STOP or request assistance by replying HELP. Standard messaging and data rates may apply.
Information such as your telephone number, name, and purchase details may be shared with SMSBump Inc., a company located in Sofia, Bulgaria, for the purpose of providing targeted SMS marketing services.
Sharing Your Personal Information
We may share your Personal Information with service providers that help us operate our business and provide our services, including:
- Shopify, which provides the online commerce platform used to operate our store
- Google Analytics, which helps us understand how visitors use and interact with the Site
We may also disclose Personal Information when required to comply with applicable laws, regulations, subpoenas, court orders, or other lawful requests.
Behavioural Advertising
We may use your Personal Information to display advertisements or marketing communications that we believe may be relevant to your interests.
You may manage or opt out of targeted advertising through the advertising settings provided by:
- Bing
- The Digital Advertising Alliance
Do Not Track Signals
Some browsers allow users to send a “Do Not Track” signal.
At this time, we do not modify our data collection or usage practices when the Site receives a Do Not Track signal from a browser.
Your Privacy Rights
Residents of the European Union or European Economic Area may have the right to:
- Request access to the Personal Information we hold about them
- Request correction of inaccurate or incomplete information
- Request deletion of their Personal Information
Please be aware that your information may be transferred to and processed in countries outside Europe, including the United States.
Data Retention
We retain Order Information for our business records unless and until you ask us to delete it, subject to any legal, accounting, fraud-prevention, or regulatory retention requirements.
Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect updates to our business practices or changes resulting from operational, legal, or regulatory requirements.